Before a customer support professional (CSP) can begin servicing a client program, they must take and successfully complete a client certification course. Certification is an investment opportunity. Like an aesthetician or general contractor, it prepares the learner to be a true professional. Learners will gain keen knowledge related to the client, call types, customers, and how to be successful.
The courses are free of charge but certain stipulations will still apply. Certification courses is required by clients in order to be able to service their account. The course provides information on the client’s systems that will be used by CSP's during servicing, as well as the performance metrics laid out in the operative Statement of Work and other information about the client program.
The following schedule applies for all cancellations:
Arise reserves the right to cancel any certification course or any course meeting for any reason at any time. For courses cancelled by Arise, all certification fees will be refunded. Every effort will be made to reschedule a course meeting.
It is expected that the CSP's enrolled in a client certification course will attend as scheduled, perform their own work on all assignments and take exams with honor, integrity, and professionalism. We have a zero tolerance for cheating and unethical behavior. This includes but is not limited to (1) someone other than the enrolled agent attending a certification course on his or her behalf; (2) publishing, in any manner, whether written or oral, course materials, work, assignments, projects, exam questions, or results; or(3) the performance or submission of assignments or exams that is not the work of the enrolled agent.
The decision as to whether an CSP has engaged in cheating or other unethical behavior is at the sole discretion of Arise. Any CSP so engaged will be immediately dropped from the client certification course.
Any unethical behavior may be grounds for permanent removal from the our and partners network.
Course Drop Policy
If CSP voluntarily drops from a certification course, the CSP must wait a period of four weeks before re-enrolling that agent in any other opportunity.
Course Transfer Policy
Agents may not transfer to another course schedule without the approval of Arise.
The Course Certification experience closely reflects the real world. The Opportunity Announcement will provide you with all the information you need – including information about certification – to decide whether a given client program is the right opportunity for you before make any you commitments.
Feel free to schedule a One on One or contact us with any additional questions or concerns!
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