Here's an opportunity - just for YOU!

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 Leverage your computer, and customer service skills, as well as your utilities and energy industry experience by being a customer support professional for our Energy Client.   

 Service Type:Inbound Collection & Sales   

$11.50 per hour

Hours Available

7 a.m. - 10 p.m.

 7 days per week, 365 days per year 

(Hours are subject to change based on client availability needs)

Equipment To Service:

1. Laptop or Desktop PC
2. High Speed Internet
3. Landline Phone
4. USB Headset

What To Expect While Servicing:

•  Inbound Calls

•  Review, analyze and respond to customer billing inquiries

• Processing payment deferrals and installment plans

• Build trust and rapport with the customer through clear, respectful interaction

• Always strive to ensure that overall customer satisfaction remains high, while resolving issues

•  Attempt to save customers who may be moving,unhappy with the plan or current rate

Our Cruise Line client is The World’s Most Popular Cruise Line with 25 ships operating 3 to 16-day voyages to The Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands. Friends and Family discounts are available after 90 days of servicing.  

 Service Type: Customer Service

 $9.00 per hour 

Hours Available

24/7

7 days per week, 365 days per year

 (Hours are subject to change based on client availability needs) 

Equipment To Service:

1. Laptop or Desktop PC
2. High Speed Internet
3. Landline Phone
4. USB Headset
5.  Dual Monitors are required.17” -19” LCD monitors in non-widescreen or 19”- 20” in widescreen format 

What To Expect While Servicing:  

• Inbound calls for assistance with bookings from client’s customer, assisting with cruise specific questions, quotes and more. 

• Maintain top sales performance by showcasing expert sales technique and overcoming customer objections.

•  Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

•  Possible outbound calls to client designated internal support departments, client customer for status and clarification purposes 

Our Cable Communications Client is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the its brand.  They deliver the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most – anywhere, anytime. 

Service Type: Customer Service

$11.00 per hour

Hours Available

8 a.m.- 9 p.m. 

 7 days per week, 365 days per year 

 (Hours are subject to change based on client availability needs) 

 Equipment To Service:

1. Laptop or Desktop PC
2. High Speed Internet
3. Landline Phone
4. USB Headset
5.  Dual Monitors are required.17” -19” LCD monitors in non-widescreen or 19”- 20” in widescreen format

 What To Expect While Servicing:  

•  Assist callers with billing inquiries 

• Build trust and rapport with the customer through clear, respectful interaction 

• Determine business offerings that the customer does not currently have and have a value based conversation bridging into a sales offer to upgrade and add on to their service 

• Code the sale accurately and completely for the installer

•  Always strive to ensure First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT).

This client is an enterprise software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.

Service Type: Customer Service & Tech Support 

$11.50 - $14.00 per hour

Hours Available

9 A.M - 8 P.M.

Monday- Friday 

(Hours are subject to change based on client availability needs)

 Equipment To Service:

1. Laptop or Desktop PC
2. High Speed Internet
3. Landline Phone
4. USB Headset 

 What To Expect While Servicing:  

• Interact with customers (mid-sized tax preparation and accounting firms) to provide premium service to these high value customers via phone, assisting with tech support, tax support, and general e-filing support questions (knowledge of tax concepts a plus)

•  Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires related to software installation, re-installation, entry, and other software support matters

•  Provide caring, empathetic and white glove customer interactions that positively represent the both partners. 

 Our retail and sporting goods client serves and inspires athletes and outdoor enthusiasts to achieve their personal best through a blend of dedicated associates, in-store services and unique specialty shop-in-shops dedicated to Team Sports, Athletic Apparel, Golf, Lodge/Outdoor, Fitness and Footwear. 

Service Type: Sales & Customer Service 

$11.00 per hour

Hours Available

 7:00 A.M. – 1:30 A.M.  

 7 days per week, 365 days per year 

(Hours are subject to change based on client availability needs) 

 Equipment To Service:

1. Laptop or Desktop PC
2. High Speed Internet
3. Landline Phone
4. USB Headset

  What To Expect While Servicing:  

•  Respond to “Where is my order” calls

•  Assisting customers with product questions

•  Placing new orders/volume orders 

• Handling existing orders: returns/replacements

•  Provide store-specific support 

• Tracking shipments 

• Gift Card/Loyalty Card support 

• Dis-positioning all calls

•  Screen escalation requests to enterprise from agents in the chat room 

• Observe call queue for AHT and call statuses 

• Deliver first call resolution with white glove service  

Use your computer and customer service skills to provide quality support to the nation’s largest retail bookseller and a leading retailer of content, digital media and educational products. 

Service Type: Inbound Customer Service 

$8.00 - $11.00 per hour

Hours Available

 8:00 A.M. – 11:00 P.M. (Monday - Friday) 

9:00 A.M. – 11:00 P.M.(Sunday and Saturday) 

7 days per week, 365 days per year 

(Hours are subject to change based on client availability needs) 

 Equipment To Service:

1. Laptop or Desktop PC
2. High Speed Internet
3. Landline Phone
4. USB Headset

  What To Expect While Servicing:  

•  Handle customer inquiries regarding order status, membership, and/or marketplace order. 

•  Create a case in client system for every interaction 

• Research customers account to accurately identify best solution/answer for customer inquiry 

•  Use client knowledge base to provide customer with accurate and complete information 

• Utilize Chat and QA PF resources when necessary